Issues

From victim to saboteur: Testing a moderated mediation model of perceived undermining, state hostility, and service sabotage

Li Hongbo; Muhammad Waqas; Hussain Tariq
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How leaders’ perceived emotional labor leads to followers’ job performance: A serial mediation model

Tae Won Moon; Won-Moo Hur; Yong Jun Choi
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Employees’ agency in the formalisation of knowledge-intensive business service processes: A cross-case comparison

Tiina Tuominen; Miia Martinsuo
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Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective

Faisal T. Alhathal; Piyush Sharma; Russel P.J. Kingshott
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The differential effects of separated vs. unseparated services: The roles of performance risk and regulatory focus

Hean Tat Keh; Nicole Hartley; Di Wang
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