Issues

Special Issue: Service research in emerging markets: business as usual?. Guest Editors: Sanjit Kumar Roy, Harjit Sekhon, Bang Nguyen

Service research in emerging markets: business as usual?

Sanjit Kumar Roy; Harjit Sekhon; Bang Nguyen
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Examining the role of customer engagement in augmenting referral value: The moderated-mediation of relational and expertise value

Gurjeet Kaur Sahi; Rita Devi; Satya Bhusan Dash
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Influence of service-entry waiting on customer’s first impression and satisfaction: The moderating role of opening remark and perceived in-service waiting

Yu Zhang; Bing-Jia Shao
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Managing customer relationships in emerging markets: Focal roles of relationship comfort and relationship proneness

Sanjaya Singh Gaur; Russel P.J. Kingshott; Piyush Sharma
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Managing engagement in an emerging economy service

Fazlul K. Rabbanee; Mohammad Moinul Haque; Shanta Banik; Mohammad Majedul Islam
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Mediation effects of service features on rapport–dependency link in emerging market

Johra Kayeser Fatima; Rita di Mascio; Raechel Johns; Ali Quazi
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To fly or not to fly? An empirical study of trust, post-recovery satisfaction and loyalty of Malaysia Airlines passengers

Amrul Asraf Mohd-Any; Dilip S. Mutum; Ezlika M. Ghazali; Lokmanulhakim Mohamed-Zulkifli
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What to say on social media and how: Effects of communication style and function on online customer engagement in China

Jintao Wu; Junsong Chen; Honghui Chen; Wenyu Dou; Dan Shao
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