Issues

Service Marketing and the Winds of Change; ANZMAC 2019 Conference

Guest editorial: Service marketing and the winds of change

Jörg Finsterwalder; Carolin Plewa
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I'm no expert, but … ? Consumer use of supportive digital tools in health services

Helen Bocking; Rebekah Russell-Bennett; Kate Letheren
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Why do consumers become providers? Self-determination in the sharing economy

Bodo Lang; Joya Kemper; Rebecca Dolan; Gavin Northey
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Co-owned resources: IP and data in smart cities

Angeliki Maria Toli; Niamh Murtagh; Hedley Smyth
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The role of meaning in service innovation: a conceptual exploration

Ana Kustrak Korper; Stefan Holmlid; Lia Patrício
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A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing

G. Rejikumar; Asokan-Ajitha Aswathy; Ajay Jose; Mathew Sonia
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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context

Jin Ho Jung; Jaewon Yoo; Yeonsung Jung
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First-time versus repeat tourists: resistance to negative information

Lujun Su; Maxwell K. Hsu; Brian Huels
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Introducing a sensemaking perspective to the service experience

Tiina Kemppainen; Outi Uusitalo
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Restaurant employees' attitudinal reactions to social distancing difficulties: a multi-wave study

Meng-Long Huo; Zhou Jiang; Zhiming Cheng; Adrian Wilkinson
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COVID-19 vaccination: engagement behavior patterns and implications for public health service communication

Jaylan Azer; Matthew Alexander
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