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Kate Letheren
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Journal Articles
ChatGPT and service: opportunities, challenges, and research directions
Available to PurchaseMarianna Sigala, Keng-Boon Ooi, Garry Wei-Han Tan, Eugene Cheng-Xi Aw, Tat-Huei Cham, Yogesh K. Dwivedi, Werner H. Kunz, Kate Letheren, Anubhav Mishra, Rebekah Russell-Bennett, Jochen Wirtz
Journal of Service Theory and Practice (2024) 34 (5): 726–737.
Published: 19 July 2024
Journal Articles
Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news
Available to Purchase
Journal of Service Theory and Practice (2024) 34 (1): 98–126.
Published: 29 November 2023
Journal Articles
I'm no expert, but … ? Consumer use of supportive digital tools in health services
Available to Purchase
Journal of Service Theory and Practice (2022) 32 (2): 105–131.
Published: 02 September 2021
