Marianna Sigala
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Journal Articles

ChatGPT and service: opportunities, challenges, and research directions

Marianna Sigala, Keng-Boon Ooi, Garry Wei-Han Tan, Eugene Cheng-Xi Aw, Tat-Huei Cham, Yogesh K. Dwivedi, Werner H. Kunz, Kate Letheren, Anubhav Mishra, Rebekah Russell-Bennett, Jochen Wirtz
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2024) 34 (5): 726–737.
https://doi.org/10.1108/JSTP-11-2023-0292
Published: 19 July 2024
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Journal Articles

Journal of Service Theory and Practice at age 30: past, present and future contributions to service research

Naveen Donthu, Satish Kumar, Chatura Ranaweera, Marianna Sigala, Riya Sureka
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2021) 31 (3): 265–295.
https://doi.org/10.1108/JSTP-10-2020-0233
Published: 29 January 2021
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Journal Articles

An examination of relative satisfaction and share of wallet: investigating the impact of country and customer characteristics

Alexander John Buoye
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2016) 26 (3)
https://doi.org/10.1108/JSTP-08-2014-0182
Published: 09 May 2016
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Journal Articles

Value proposition test-driving for service innovation: how frontline employees innovate value propositions

Maria Åkesson, Per Skålén, Bo Edvardsson, Anna Stålhammar
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2016) 26 (3)
https://doi.org/10.1108/JSTP-10-2014-0242
Published: 09 May 2016
View article titled, Value proposition test-driving for service innovation: how frontline employees innovate value propositions
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Journal Articles

Trends in quality management research in higher education institutions

Juan José Tarí, Gavin Dick
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2016) 26 (3)
https://doi.org/10.1108/JSTP-10-2014-0230
Published: 09 May 2016
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Journal Articles

A critical incident technique investigation of customers’ waiting experiences in service encounters

Prabha Ramseook-Munhurrun
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2016) 26 (3)
https://doi.org/10.1108/JSTP-12-2014-0284
Published: 09 May 2016
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Journal Articles

Engaged customers as job resources or demands for frontline employees?

Katrien Verleye, Paul Gemmel, Deva Rangarajan
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2016) 26 (3)
https://doi.org/10.1108/JSTP-09-2014-0208
Published: 09 May 2016
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Journal Articles

From service quality to service theory and practice

Chatura Ranaweera, Marianna Sigala
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2015) 25 (1): 2–9.
https://doi.org/10.1108/JSTP-11-2014-0248
Published: 12 January 2015
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Journal Articles

Service quality and customer relationship management: interrelationships and implications

Marianna Sigala
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (5)
https://doi.org/10.1108/msq.2008.10818eaa.001
Published: 05 September 2008
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Journal Articles

Antecedents and consequences of relationship quality in athletic services

Pinelopi Athanasopoulou
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (5): 479–495.
https://doi.org/10.1108/09604520810898848
Published: 05 September 2008
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Journal Articles

Effects of e‐government on service design as perceived by employees

Maria Åkesson, Bo Edvardsson
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (5): 457–478.
https://doi.org/10.1108/09604520810898839
Published: 05 September 2008
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Journal Articles

Integrated customer relationship management for service activities: An internal/external gap model

Sergios Dimitriadis, Eric Stevens
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (5): 496–511.
https://doi.org/10.1108/09604520810898857
Published: 05 September 2008
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Journal Articles

After‐sales service quality as an antecedent of customer satisfaction: The case of electronic appliances

Irini D. Rigopoulou, Ioannis E. Chaniotakis, Constantine Lymperopoulos, George I. Siomkos
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (5): 512–527.
https://doi.org/10.1108/09604520810898866
Published: 05 September 2008
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Journal Articles

Investigating the “new product acceptance function” in Greek enterprises: The quality‐accessibility relationship

Maria Salamoura, Vasilis Angelis, John Kehagias, Constantine Lymperopoulos
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (5): 425–441.
https://doi.org/10.1108/09604520810898811
Published: 05 September 2008
View article titled, Investigating the “new product acceptance function” in Greek enterprises: The quality‐accessibility relationship
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Journal Articles

Investigating the impact of business‐process‐competent information systems (ISs) on business performance

Malamatenia‐Alma A. Pantazi, Nikolaos B. Georgopoulos
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2006) 16 (4): 421–434.
https://doi.org/10.1108/09604520610675739
Published: 01 July 2006
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Journal Articles

Mass customisation implementation models and customer value in mobile phones services: Preliminary findings from Greece

Marianna Sigala
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2006) 16 (4): 395–420.
https://doi.org/10.1108/09604520610675720
Published: 01 July 2006
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Journal Articles

Student satisfaction and quality of service in Italian universities

Luca Petruzzellis, Angela Maria D'Uggento, Salvatore Romanazzi
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2006) 16 (4): 349–364.
https://doi.org/10.1108/09604520610675694
Published: 01 July 2006
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Journal Articles

Bank service quality: evidence from five Balkan countries

Niki Glaveli, Eugenia Petridou, Chris Liassides, Charalambos Spathis
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2006) 16 (4): 380–394.
https://doi.org/10.1108/09604520610675711
Published: 01 July 2006
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Journal Articles

Team Metrics: Resources for Measuring and Improving Team Performance

K. Narasimhan
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2006) 16 (4): 435–436.
https://doi.org/10.1108/09604520610675748
Published: 01 July 2006
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Journal Articles

The importance of service quality in bank selection for mortgage loans

Constantine Lymperopoulos, Ioannis E. Chaniotakis, Magdalini Soureli
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2006) 16 (4): 365–379.
https://doi.org/10.1108/09604520610675702
Published: 01 July 2006
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