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Journal Articles

Trends in quality management research in higher education institutions

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Juan José Tarí, Gavin Dick
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2016) 26 (3)
https://doi.org/10.1108/JSTP-10-2014-0230
Published: 09 May 2016
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Journal Articles

Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?

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Gavin Dick, Kevin Gallimore, Jane C. Brown
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2002) 12 (1): 30–42.
https://doi.org/10.1108/09604520210415371
Published: 01 February 2002
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