Page 1 | Search Results | Journal of Service Theory and Practice | Emerald Publishing

Skip to Main Content

1-1 of 1

Sort by

Sort Order Select

Journal Articles

Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?

Gavin Dick, Kevin Gallimore, Jane C. Brown

Managing Service Quality: An International Journal (2002) 12 (1): 30–42.

https://doi.org/10.1108/09604520210415371

Published: 01 February 2002

View article titled, Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?

Add to Citation Manager for Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?