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Amanda Beatson
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Journal Articles
Looking forward to it! Exploring the role of temporal landmarks and anticipation for well-being in constrained extended service encounters
Available to PurchaseAlexandra Zimbatu, Amanda Beatson, Evonne Miller, Gaby Odekerken-Schröder, Katya Sion, Rebekah Russell–Bennett
Journal of Service Theory and Practice (2026) 36 (1): 69–94.
Published: 04 February 2025
Includes: Supplementary data
Journal Articles
Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news
Available to Purchase
Journal of Service Theory and Practice (2024) 34 (1): 98–126.
Published: 29 November 2023
Journal Articles
Guest editorial
Free
Journal of Service Theory and Practice (2022) 32 (1): 1–4.
Published: 13 January 2022
