Amanda Beatson
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Journal Articles

Looking forward to it! Exploring the role of temporal landmarks and anticipation for well-being in constrained extended service encounters

Alexandra Zimbatu, Amanda Beatson, Evonne Miller, Gaby Odekerken-Schröder, Katya Sion, Rebekah Russell–Bennett
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2026) 36 (1): 69–94.
https://doi.org/10.1108/JSTP-07-2024-0210
Published: 04 February 2025
View article titled, Looking forward to it! Exploring the role of temporal landmarks and anticipation for well-being in constrained extended service encounters
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Includes: Supplementary data
Journal Articles

Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news

Rory Francis Mulcahy, Aimee Riedel, Byron Keating, Amanda Beatson, Kate Letheren
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2024) 34 (1): 98–126.
https://doi.org/10.1108/JSTP-04-2023-0118
Published: 29 November 2023
View article titled, Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news
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Journal Articles

Guest editorial

Dominique A. Greer, Amanda Beatson
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2022) 32 (1): 1–4.
https://doi.org/10.1108/JSTP-01-2022-318
Published: 13 January 2022
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