Issues

Special issue: Advancing the Understanding of Service Theory and Practice: Meta-Analysis and Systemic Review. Guest Editors: Weiling Zhuang and Barry J. Babin

Guest editorial: Synthesizing knowledge in service research: an introduction to the special issue on meta-analyses and systematic reviews

Weiling Zhuang; Barry J. Babin
View articletitled, Guest editorial: Synthesizing knowledge in service research: an introduction to the special issue on meta-analyses and systematic reviews
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How to shape consumer preference for service robots? A meta-analysis of use intention

Bo Song; Zixin Cai; Hongda Xu
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Nineteen years of research on proactive customer service performance: a meta-analysis

Zhen Yan; Zuraina Dato Mansor; Wei Chong Choo; Feifei Liu; Xiaotong Liu
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What is beautiful is not all good: a meta-analysis on the effects of physical attractiveness on service outcomes

Goldar Lenjeu Chefor; Ellis Chefor
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How parasocial relationships drive purchase intentions: a meta-analysis

Zeeshan Majeed Nadroo; Nivin Vinoi; Amit Shankar
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A meta-analytic study on the relationship between service innovation and firm performance

Sheng Wei; Yang Lu; Lixun Su
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Beyond manufacturing: assessing theory adequacy in service firm's internationalization entry mode choice

Adriana Espinet; Paloma Miravitlles
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Transforming manufacturers into service-driven learning organizations: practitioner-oriented review and change framework

Benjamin Biesinger; Maxim Saleschus; Shaun West; Karsten Hadwich
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Unlocking the intellectual core of transformative service: a hybrid review and research agenda

Pranav Nijhawan; Somnath Chakrabarti; Sanjit K. Roy
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Service quality gap models: trends and industry adaptations

Nergis Özispa
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