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Journal Articles

Image focus

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Anna Kochan
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (3): 173–174.
https://doi.org/10.1108/09604529210029290
Published: 01 March 1992
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Journal Articles

Club Med goes for quality

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ANNA KOCHAN
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1991) 1 (4): 229–231.
https://doi.org/10.1108/eb006138
Published: 01 April 1991
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Journal Articles

Bonjour le qualite

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Anna Kochan
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1991) 1 (1): 47–49.
https://doi.org/10.1108/EUM0000000003122
Published: 01 January 1991
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