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Journal Articles

Measuring internal customer satisfaction

Available to Purchase
G. Ronald Gilbert
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2000) 10 (3): 178–186.
https://doi.org/10.1108/09604520010336704
Published: 01 June 2000
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Journal Articles

Organizational effectiveness indicators to support service quality

Available to Purchase
G. Ronald Gilbert, Ali M. Parhizgari
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2000) 10 (1): 46–52.
https://doi.org/10.1108/09604520010307030
Published: 01 February 2000
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