Skip to Main Content
Geoffrey Norman Soutar
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Emotion regulation in service encounters: are customer displays real?

Available to Purchase
Shin-Yiing Lee, Jillian C. Sweeney, Geoffrey Norman Soutar
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2020) 30 (2): 171–194.
https://doi.org/10.1108/JSTP-12-2018-0285
Published: 08 April 2020
View article titled, Emotion regulation in service encounters: are customer displays real?
Open the PDF for Emotion regulation in service encounters: are customer displays real? in another window
Add to Citation Manager for Emotion regulation in service encounters: are customer displays real?
Journal Articles

Drivers and relationship benefits of customer willingness to engage in CSR initiatives

Available to Purchase
Ingrid M. O'Brien, Robyn Ouschan, Wade Jarvis, Geoffrey Norman Soutar
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2020) 30 (1): 5–29.
https://doi.org/10.1108/JSTP-08-2018-0186
Published: 26 March 2020
View article titled, Drivers and relationship benefits of customer willingness to engage in CSR initiatives
Open the PDF for Drivers and relationship benefits of customer willingness to engage in CSR initiatives in another window
Add to Citation Manager for Drivers and relationship benefits of customer willingness to engage in CSR initiatives
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Please sign in to your personal account to gift article access.

Register

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses.

You have reached the limit of 10 links within a 30 day period.

Sharing Unavailable

Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.