... © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Power distance orientation Supervisor incivility Learned helplessness Psychological distress Work engagement China High-quality customer service is a core performance requirement...

... GTL fosters GISB through GOI. Design/methodology/approach We employed a multi-study design (i.e. two independent studies across China) to test the hypothesized relationships. Study 1 involved full-time employees from the service industry in China, including healthcare, telecommunication...

... tourism products, influence the buying intention of potential customers. Design/methodology/approach Potential medical tourists from China are tapped due to their cultural similarity to Taiwan, and the absence of a language barrier. Data from 301 usable questionnaires were tested against the research...

... management Customer services quality China Individual psychology Although psychological empowerment, herein thereafter referred to as empowerment, has attracted considerable attention from researchers over the last few decades, only a few studies have examined factors that moderate the effects...

... performance. Using a random sampling method, the authors obtained 143 matched frontline employee‐customer dyads in the Macao Special Administrative Region of the People's Republic of China. Findings The results of the structural equations analysis show that effective employee involvement fully mediates...

... least square method supported by an empirical investigation of customers in China. Customer retention Relationship marketing Customer satisfaction Brand loyalty Behaviour China Customer value is a strategic weapon in attracting and retaining customers and has become one of the most...

... been widely recognized throughout the world. In China, over the past two decades, the centralized banking monopoly has been broken up, and a relatively open and free competitive market has come into being. The four state‐owned banks (Bank of China, Industrial and Commercial Bank of China...

... cultural values of the Chinese people in general. The following discussion will attempt to associate such values with TQM principles. Such associations will then serve as a theoretical framework so as to subsequently suggest a testable hypothesis. © MCB UP Limited 2002 National cultures China...

... within The Republic of China (Taiwan) were identified as the sample population. Taiwan was selected as a cultural environment broadly displaying “opposite” cultural characteristics to the USA (using Hofstede’s (1984) measures) and yet possessing a large middle class to enable a degree of control...