...Anthony T. Allred; H. Lon Addams Chief executive officers (CEOs) at America’s top 100 commercial banks, savings institutions and credit unions were surveyed to determine the importance of cost containment and customer retention practices. The study explores differences that exist among the three...

...Donald E. Lighter Disease management (DM) programs are being implemented throughout the health care delivery system as one way to contain costs, and they have demonstrated mixed efficacy. In most cases, DM programs have shown the best results when they promote access to preventive care services...

... against the programme. Concludes that empowering technologies should give people the tools to change themselves, rather than enforce change, or they will be wrongly applied, resulting in waste. © MCB UP Limited 1995 Costs Employees Empowerment Organizational change The “paradigm‐shift...

...M. Williams Shows that work‐related stress has immense costs for the industry. Asks whether the costs of stress are a problem which should be accepted as part of business today, or whether it should and can be minimised. Reviews a number of causes for work‐related stress. Recommends total quality...

...C. Henderson Reports on recent attempts made at the US Postal Service to tackle cost effectiveness. Outlines thepostmaster′s efforts to streamline the organisation and deliver quality service. Demonstrates by the results at the Postal Service that improving customer service and cutting costs...

...David Howard Discusses top management′s response to a recent survey which shows that shareholders are not being informed of the cost of quality. Reveals the most important qualitative area shown by the survey is the need to meet customer requirements. Considers attitudes to quality cost. Concludes...