...Denis Harrington; Brian Williams Improving quality has become the goal of many organisations and introducing such programmes has resulted in several accounts documenting the risks and failures attached to implementing these quality initiatives. Middle management resistance has been cited...

...Douglas Davis; Thomas Fisher The paper explores some factors that may lead to middle managers in organisations holding differing views on their quality programs. In particular, it considers the possibility that differing views are related to job role. The data are from research into the beliefs...

.... Many quality programs fail from lack of commitment on the part of senior management, middle management, and front‐line employees. Quality management is focused on involvement, communication, and teamwork; but studies show that the management of quality in contemporary hospitality organisations...

... purchasing behaviour and the reasons behind it than satisfaction ever did. Finally, customers are being rewarded more and more for their dissatisfaction rather than their satisfaction. The only group keeping the consumer satisfaction concept alive is middle managers, who are still conditioned by their weekly...

...David Clutterbuck; Bernard Wynne Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent. © MCB UP Limited 1992 MIDDLE MANAGEMENT TQM ORGANIZATIONAL CHANGE Viewpoint Is middle management a quality...