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Keywords: Non‐profit organizations
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (7): 1–27.
Published: 23 March 2023
...Teresa Fernandes; Manuel Aires de Matos Purpose Non-profit organizations (NPO) contribute significantly to the welfare of citizens and communities. Engagement in volunteering is crucial for sustaining volunteer motivation and for the effective and efficient functioning of NPO, with significant...
Journal Articles
The theory of constraints in services: part 2 ‐ examples from health care
Available to Purchase
Managing Service Quality: An International Journal (1996) 6 (2): 30–34.
Published: 01 April 1996
..., starting from an isolated unit or procedure. © MCB UP Limited 1996 Goals Non‐profit organizations Policy Profit Service industries Total quality management Several authors[ 1 , 2 , 3 , 4 ] investigated and proposed implementations for the theory of constraints (TOC) philosophy...
Journal Articles
Voluntary sector transitions
Available to Purchase
Managing Service Quality: An International Journal (1993) 3 (3): 11–14.
Published: 01 March 1993
..., on which she has published widely. Dr. Astbury may be contacted at 12 Eaton Drive, Kingston, Surrey, KT2 7QT, UK (Tel: (081) 549 5208). 14 March 1993 MANAGING SERVICE QUALITY © MCB UP Limited 1993 NON‐PROFIT ORGANIZATIONS ORGANIZATIONAL CHANGE SERVICE QUALITY TQM VOLUNTARY ORGANIZATIONS ...
