... measured on a five‐point scale (not important at all, less important, fairly important, more important, and absolutely important): H3. When the products' quality cannot be judged objectively, the systematic use of quality signals proves the importance of quality as a new products...

...). This leads to the following hypothesis being proposed: H1.=In a business‐to business context, quality perceptions have a positive influence on industrial satisfaction levels. © Emerald Group Publishing Limited 2004 Service quality assurance Product quality Information systems...

...Yonggui Wang; Hing‐P. Lo; Yer V. Hui Although an increasing number of studies is being performed in the field of service management, less work is being done on an integrated framework of service quality and product quality, especially that supported with evidence from developing countries...

... operating an Apple computer store. The result is a company that is consistently recognised by industry publications and clients for its dedi- cation to customer service and product quality. In the 10 years that Burgum has run Great Plains Software, the company has grown on average by about 37% each year...