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1-7 of 7
Keywords: Sustainability
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Journal Articles
The dual role of customer-citizen engagement for sustainability
Available to Purchase
Journal of Service Theory and Practice (2025) 35 (2): 196–219.
Published: 25 February 2025
...Manuel Aires de Matos; Lia Patrício; Jorge Grenha Teixeira Purpose Citizen engagement plays a crucial role in transitioning to sustainable service ecosystems. While customer engagement has been extensively studied in service research, citizen engagement has received significantly less attention...
Includes: Supplementary data
Journal Articles
Environmentally responsible behaviors in hospitality and tourism service employees: an application of complexity theory
Available to Purchase
Journal of Service Theory and Practice (2025) 35 (1): 114–137.
Published: 14 January 2025
... behaviors. Originality/value This study contributes to the body of knowledge regarding sustainable behavior among employees and sustainability in the travel and hospitality sector. The findings of this research also provide managers and operators of sustainable hospitality businesses with guidance...
Journal Articles
Uncovering the trends and developments in subscription business models through bibliometric analysis
Available to Purchase
Journal of Service Theory and Practice (2024) 34 (2): 242–269.
Published: 10 November 2023
... six emerging themes in SBMs related to consumer behaviour, digital advertising, online news media, journal publications, circular economy and sustainability strategies. Originality/value The results of this study provide new and unique insights into the development and trends of SBMs over the past...
Journal Articles
A sequential process from external stakeholder pressures to performance in services
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Journal of Service Theory and Practice (2022) 32 (5): 589–619.
Published: 21 July 2022
... by responding to external stakeholder pressures. 05 06 2021 23 11 2021 29 04 2022 22 06 2022 23 06 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Stakeholder pressure Sustainability Organizational learning Green...
Journal Articles
Sustainability in retail services: a transformative service research (TSR) perspective
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Journal of Service Theory and Practice (2022) 32 (4): 521–544.
Published: 20 June 2022
...Sarah Dodds; Nitha Palakshappa; Loren M. Stangl Purpose Retail organizations that consider a service ecosystems view of sustainability focused on transformation have the potential to contribute to the wellbeing of individuals, business and society. The purpose of this paper is to explore...
Journal Articles
A service research contribution to the global challenge of sustainability
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Journal of Service Theory and Practice (2017) 27 (5): 951–976.
Published: 11 September 2017
...), our aim is to explore the potential role of the scientific community of service research in facing the challenges of sustainability and sustainable development, both intended in their broader meanings related to “the attempt to combine growing concerns about a range of environmental issues with socio...
Journal Articles
Transcendence for business logics in value networks for sustainable service business
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Journal of Service Theory and Practice (2015) 25 (2): 181–197.
Published: 09 March 2015
... and value network thinking. The authors are looking for business logic to have wider understanding of sustainable business. Understanding how value is “networked” and “co-created” by what the authors will call “transcendent business logic” in specific contextual settings is deemed essential in securing...
