...Manuel Aires de Matos; Lia Patrício; Jorge Grenha Teixeira Purpose Citizen engagement plays a crucial role in transitioning to sustainable service ecosystems. While customer engagement has been extensively studied in service research, citizen engagement has received significantly less attention...

... behaviors. Originality/value This study contributes to the body of knowledge regarding sustainable behavior among employees and sustainability in the travel and hospitality sector. The findings of this research also provide managers and operators of sustainable hospitality businesses with guidance...

... six emerging themes in SBMs related to consumer behaviour, digital advertising, online news media, journal publications, circular economy and sustainability strategies. Originality/value The results of this study provide new and unique insights into the development and trends of SBMs over the past...

... pressure Sustainability Organizational learning Green creativity Environmental performance Owing to the importance of dealing well with the interests of external stakeholders for gaining legitimacy and improving competitive advantage, many firms feel the pressures from these stakeholders...

...Sarah Dodds; Nitha Palakshappa; Loren M. Stangl Purpose Retail organizations that consider a service ecosystems view of sustainability focused on transformation have the potential to contribute to the wellbeing of individuals, business and society. The purpose of this paper is to explore...

...), our aim is to explore the potential role of the scientific community of service research in facing the challenges of sustainability and sustainable development, both intended in their broader meanings related to “the attempt to combine growing concerns about a range of environmental issues with socio...

... and value network thinking. The authors are looking for business logic to have wider understanding of sustainable business. Understanding how value is “networked” and “co-created” by what the authors will call “transcendent business logic” in specific contextual settings is deemed essential in securing...