... of quality management in the German tourism sector. Birgit Muskat can be contacted at: birgit.muskat@canberra.edu.au © Emerald Group Publishing Limited 2013 Germany Tourism Total quality management Culture Holistic quality management Tourism organizations Marketing literature...

...Siew‐Yong Lam; Voon‐Hsien Lee; Keng‐Boon Ooi; Kongkiti Phusavat Purpose The purpose of this paper is to examine the relationship between total quality management (TQM), market orientation and service quality in the Malaysian service industry. Design/methodology/approach Data from 150 service...

... of the synergistic relationship between total quality management (TQM) and marketing in creating customer value. Findings Two main conclusions arise from the study: TQM is a platform for the full realisation of marketing potentialities by revitalising the marketing concept and fostering its implementation...

...Ziaul Huq Purpose This paper focuses on six change management issues that address quality management practices in the service sector, difficulty in taking a holistic approach to total quality management (TQM) implementation in the service environment, and the challenges of delivering...

...Mahmoud M. Yasin; Jafar Alavi; Murat Kunt; Thomas W. Zimmerer The literature clearly indicates that service organizations are lagging behind their manufacturing counterparts in terms of the effective deployment of total quality management (TQM) practices aimed at achieving operational and strategic...

... for this study is quality management in general. Total quality management (TQM) is one of the most common frameworks for managing quality. TQM can be regarded as the highest level of quality management (Dale, 1999). The adoption of TQM by companies has further been shown to include different levels, from...

... without addressing problems of equity and access. © MCB UP Limited 2002 Public sector Internet Total quality management Australia Government In the early 1990s the quality movement was taken up by the public sector. As was the case with other reforms passing from the private sector...

...Tito Conti Total quality management (TQM) models claim to set the criteria for organisational excellence. In fact, some of them have been plainly named “excellence models”. However, while some of those criteria are ethically neutral, others have big ethical and social implications that deeply...

...Paul Boselie; Ton van der Wiele There is a growing interest in theory and in practice with regard to the relationship between human resource management (HRM) and total quality management (TQM), as well as the relationship between these two perspectives and business performance. Empirical research...

...Frank Dewhurst; Angel R. Martínez‐Lorente; Barrie G. Dale This paper explores the application of total quality management (TQM) to public sector organisations. The examination of the operating characteristics of these organisations has been made against ten dimensions of TQM (e.g. supplier...

...Stephen C. Willoughby; D.K. Wilson Examines an approach for introducing total quality management (TQM) in a small safety, engineering and management consultancy. The assessment of the organizational climate using a questionnaire survey followed by a series of meetings with staff to explain...

..., starting from an isolated unit or procedure. © MCB UP Limited 1996 Goals Non‐profit organizations Policy Profit Service industries Total quality management Several authors[ 1 , 2 , 3 , 4 ] investigated and proposed implementations for the theory of constraints (TOC) philosophy...

... programmesto relieve some of the costs of stress. COSTS STRESS TOTAL QUALITY MANAGEMENT Facing up to frontline stress MELANIE WILLIAMS Research has shown that the cost of stress on industry now totals five billion pounds a year, with 30 times as many working days lost through mental illness as are lost...