...Pranav Nijhawan; Somnath Chakrabarti; Sanjit K. Roy Purpose Research on the Transformative Service Research (TSR) domain has proliferated in the service management literature over the past decade. The purpose of this study is to undertake a hybrid systematic literature review of TSR to trace its...

... (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Transformative service research Secondary vulnerability Frontline healthcare...

..., for instance. Therefore, comprehending the impact of digital services on customer well-being has become imperative in our technology-driven world. The importance of services as contributors to well-being has been examined, especially in the field of transformative service research (TSR). What sets TSR...

... literature review (SLR) focusing on analyzing the healthcare sector under the transformative service research (TSR) theoretical domain is conducted to achieve this goal. Design/methodology/approach Employing a structured SLR developed based on the PRISMA protocol (Pickering and Byrne, 2014; Pickering...

... 2020 16 03 2021 17 05 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Transformative service research Service design Reflexivity Vulnerability Co-creation Demographic changes with ageing populations create challenges...

... of aging societies. Originality/value Beyond identifying service factors, the research findings describe the mechanism of consumers' role transformation process as a service mechanics study. Furthermore, this study contributes to transformative service research by applying social exchange theory...

.../approach This study synthesizes approaches on refugees, resources and transformative service research to develop an extended framework for addressing one of society's pressing issues during and after pandemics. Findings Recognizing refugees as providing resources rather than just needing or depleting...

... the sources and categories of well-being from the transformative service research (TSR) domain. The paper also aims to offer a unified framework of sources and categories of well-being and several future research agenda. A systematic literature review method is applied to address the study aims...

... and transformative service research. Nadia Zainuddin can be contacted at: nadiaz@uow.edu.au 01 11 2017 13 06 2018 09 11 2018 26 02 2019 17 03 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Coping Transformative service...

... to improve financial well-being of their customers. Using a transformative service research (TSR) perspective to create “uplifting changes” that improve customer well-being through services (Anderson et al., 2013 ; Rosenbaum et al., 2011), this paper shows that improving consumer knowledge...

... of this research is to investigate Colombia’s San Andresitos by exploring why some Colombians support their existence while others believe that these black market activities are harming Colombia and should be dismantled. This research is especially meaningful to transformative service researchers who strive...

.... Transformative service research Longitudinal Visual methods Healthcare services Positive service experiences can transform lives through service provision that enhances the well-being of individuals (Anderson and Ostrom, 2015). Therefore, understanding the transformational nature of consumer service...

... on transformative service and social marketing outcomes in a serious m-game context is important. Gamification, which is the use of game design elements in non-game contexts, is gaining interest in services marketing (Harwood and Garry, 2015), transformative service research (Hamari and Koivisto, 2015...

... empowered participants during the design process. Originality/value This research contributes to the knowledge in transformative service research – a priority in service research – and service design by extending the boundaries of our understanding of processes and tools for the involvement...

..., and home care visits as non-fatigued seniors, as well experience a shortened life span (Henry, 2008). Fatigue Servicescape Older consumers Transformative service research Attention restoration theory Senior centers A global reality is that the world's population is growing older (Grougiou...

... Cancer resource centers Attention restoration theory Transformative consumer research Social support Fatigue Transformative service research Social interaction Patient care The marketing discipline has codified the concept of place, a physical or cyber locale where exchanges transpire...