Issues

Special Issue: Quality leadership in healthcare services selected papers from 4th Canadian Quality Congress. Guest Editor: Madhav Sinha

Deming's systems thinking and quality of healthcare services: a case study

Robert M. Gerst
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Time to care: a patient‐centered quality improvement strategy

Cheryl Brunoro‐Kadash; Nick Kadash
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Development and implementation of a regional intensive care health service model

Daniel Roberts; Helen Clark; Betty‐Lou Rock
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QFD application using SERVQUAL for private hospitals: a case study

Hatice Camgöz‐Akdağ; Mehveş Tarım; Subash Lonial; Alim Yatkın
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Healthcare quality costs based on an ISO 9000 model

Leonardo Sedevich‐Fons
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Applying systems engineering to create a population‐centered sleep disorders program

Linda Hathout; Tina Tenbergen; Eleni Giannouli; Helen Clark; Daniel Roberts
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Recent publications

Transforming Health Care Leadership: A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health

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News and views

Leaders discuss how to improve Canada’s health care system

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Public must help make tough choices for NHS (UK)

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Governor for quality healthcare for the poor (Pakistan)

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Dixon proposes 50 percent cut in hospital services (UK)

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Researchers find new gene markers for cancer risks (International)

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Early genetic markers of Alzheimer’s risk identified (USA)]

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Editorial

Editorial

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