Issues

Failing hospitals: mission statements to drive service improvement?

Annabel McDonald; Aamer Sarfraz
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Editorial

Jennifer Bowerman
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The medical leadership challenge in healthcare is an identity challenge

Thomas Andersson
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Leading processes of patient care and treatment in hierarchical healthcare organizations in Sweden – process managers’ experiences

Kerstin Nilsson; Mette Sandoff
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Lean leadership: an ethnographic study

Kjeld Harald Aij; Merel Visse; Guy A.M. Widdershoven
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Impact of service attributes on customer satisfaction and loyalty in a healthcare context

Subash Lonial; P.S. Raju
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Workplace-based clinical leadership training increases willingness to lead: Appraisal using multisource feedback of a clinical leadership program in regional Victoria, Australia

Aleece MacPhail; Carmel Young; Joseph Elias Ibrahim
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