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Keywords: Service quality
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Journal Articles
Journal:
Leadership in Health Services
Leadersh Health Serv (Bradf Engl) (2025) 38 (4): 529–544.
Published: 22 August 2025
...Nikhil Ranjan Nayak; Ashok Kumar Patra; Ashyashree Praharaj; Biswajit Prasad Chhatoi Purpose This study aims to examine the current state of knowledge of healthcare service quality by analysing published literature and tries to identify performance analysis and science mapping. Design...
Journal Articles
Journal:
Leadership in Health Services
Leadersh Health Serv (Bradf Engl) (2025) 38 (5): 82–100.
Published: 10 June 2025
...Biniam Ali Eshete; Tilaye Kassahun Purpose This study aims to examine the mediating role of employee engagement in the relationship between adaptive leadership and service quality within the health-care sector in Ethiopia. Design/methodology/approach A quantitative research design was adopted...
