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Purpose

The purpose of this paper is to provide a response to an article in Marketing Intelligence & Planning, Vol. 25 No. 4.

Design/methodology/approach

This is a commentary piece.

Findings

The paper finds that certain aspects of the practical application of a statistical model may need to be reconsidered. Marketing planners should take this discussion into account before applying the model in the same way.

Originality/value

Despite the questions raised, the original article and this commentary together provide the impetus for further research studies, potentially leading to a fruitful approach to the planning of “cross‐selling” initiatives.

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