Post-recovery behavioral outcome in service recovery: a conditional mediation perspective

Dr Md Rokonuzzaman is Assistant Professor of Marketing at Clayton State University, Georgia, USA. He received his Ph.D. in Marketing from the University of North Texas. He also has a Bachelor’s degree in Marketing and two master’s degrees – Marketing and Supply Chain Management. He has authored several scholarly journal articles and presented research at international conferences. His research interests include service innovation, service recovery, technology, value co-creation and retail services.

Dr Muhammad Mollah is Assistant Professor of Marketing, College of Business and Economics, California (CAL) State University, Los Angeles. Prior to joining CAL State University Los Angeles, he earned his Ph.D. and MBA degree (in Marketing) from Saint Louis University and Western Michigan University, respectively. He also spent nearly nine and half years as an Assistant Professor of Marketing, Southeast University in Bangladesh. His research interests are in the area of marketing strategy, new product introduction (NPI) and marketing alliances, corporate social responsibility (CSR), CEOs' personality traits and marketing-finance interface.

Dr Ahasan Harun is Assistant Professor at the University of Texas Rio Grande Valley, USA. He is a member of the Decision Sciences Institute (DSI) and the Decision Sciences Institute Southwest Region (SWDSI). He has authored several scholarly peer-reviewed journal articles and presented research at national conferences. His current research interests include retail analytics and healthcare analytics.