...Kumar Rohit; Pankaj Vishwakarma Purpose This study comprehensively analyses factors influencing the adoption of artificial intelligence (AI) chatbots in the services industry by employing meta-analytic structural equation modeling (meta-SEM). It provides a comprehensive framework for understanding...

... intentions, further underlined by the significant impact of usage on subscription intention. Research limitations/implications The study’s focus on office workers and a single artificial intelligence (AI) chatbot type may limit generalizability. Its findings illuminate several avenues for future research...