...Deborah Ralston; April Wright; Jaynendra Kumar Process benchmarking partnerships are emerging as a research tool to help small firms to build a competitive advantage against larger rivals. Managers are now beginning to appreciate the need to benchmark the strategically relevant processes...

...James Stock Looks at different aspects of competitiveness emerging from this year′s new books – the international race for supremacy, the contribution of logistics towards commercial success, and benchmarking vis‐a‐vis both the company and the customer. © MCB UP Limited 1992...