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Keywords: Charismatic leadership
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Journal Articles
Charismatic leadership and public service recovery performance
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Journal:
Marketing Intelligence & Planning
Marketing Intelligence & Planning (2018) 36 (1): 108–123.
Published: 24 November 2017
...Luu Trong Tuan; Vo Thanh Thao Purpose Public service failures need to be recovered to sustain citizen satisfaction with public services. The purpose of this paper is to investigate the role of charismatic leadership in leveraging public service recovery performance (PSRP) as well as a moderated...
