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Keywords: Consumer advocacy
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Journal Articles
Marketing Intelligence & Planning (2017) 35 (4): 488–509.
Published: 06 May 2017
... communities (WhatsApp groups) were used with reference to online food and grocery retailing. The respondents comprised community members sharing negative experiences on the group. A scenario implanted in a survey was used as the research approach. Findings Consumer advocacy, a form of complaining...

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