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Keywords: Informational justice
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Journal Articles
Marketing Intelligence & Planning (2022) 40 (8): 958–972.
Published: 23 June 2022
...Ramakrishna Salagrama; Anna S. Mattila; Sanjeev Prashar; Sai Vijay Tata Purpose The present research examines the interaction between explanation type and regulatory focus on informational justice (IJ) and satisfaction with service recovery. Design/methodology/approach The authors conducted...

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