Keywords: Inoculation message
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Journal Articles
Marketing Intelligence & Planning (2022) 40 (6): 710–723.
Published: 24 May 2022
..., this research examines the impact and the boundary conditions of inoculation messages on the effectiveness of service recovery. Design/methodology/approach The proposed research model is examined through two scenario-based experimental studies. A total of 627 datasets was collected and analyzed...

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