...Thac Dang-Van; Ninh Nguyen; Simon Pervan; Hoang Viet Nguyen; Muhammad Abid Saleem Purpose This study investigates how rational, coercive and emotional influence tactics affect key factors in managing relationships between marketing channel members, i.e. knowledge transfer, relational capital...

...Abdelkader Daghfous; Nicholas Jeremy Ashill; Michel Roger Rod Purpose The purpose of this paper is to examine the knowledge transfer processes of knowledge intensive business service firms by focusing on the knowledge for customer, which is the knowledge about the service provider's products...

.../approach Key contemporary trends and approaches to strategy are identified in the literature, and used as the basis for discussion of the possibility of productive knowledge transfer between the two fields. Findings Comparisons of the conventional (linear, rationalistic, analytical) planning approach...