Keywords: Mass customization
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Journal Articles
Marketing Intelligence & Planning (2004) 22 (2): 228–239.
Published: 01 March 2004
...Ronald E. Goldsmith; Jon B. Freiden An emerging new strategic approach is termed “mass customization” or “personalization” whereby elements of the marketing mix are individualized for each customer. This paper describes an empirical study in which 608 adult US consumers were interviewed with regard...

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