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Keywords: Measuring instruments
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Journal Articles
Journal Articles
Marketing Intelligence & Planning (2007) 25 (6): 612–631.
Published: 25 September 2007
... in particular was the foundation for a new conceptualisation of MkIS effectiveness, which was developed into a measuring instrument for experimental application to data collected by a pre‐tested postal questionnaire from 254 five‐star hotels in Greece. Findings Exploratory and confirmatory factor analysis...
Journal Articles
Marketing Intelligence & Planning (2006) 24 (1): 31–47.
Published: 01 January 2006
...Firdaus Abdullah Purpose This paper aims to test and compare the relative efficacy of three measuring instruments of service quality (namely Higher Education PERFormance (HEdPERF), SERVPERF and the moderating scale of HEdPERF‐SERVPERF) within a higher education setting. The objective...

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