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Keywords: Psychology
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Journal Articles
Exploring the need for emotional intelligence and awareness among sales representatives
Available to Purchase
Journal:
Marketing Intelligence & Planning
Marketing Intelligence & Planning (2004) 22 (1): 66–83.
Published: 01 January 2004
..., and presentation skills, and the need to differentiate personality types were found to be very important to the sales practitioners. Equally not surprising that they found their professional stressful and the relevance of college course in sales with somewhat mixed reviews. Psychology Sales force Surveys...
Journal Articles
IMC: a consumer psychological perspective
Available to Purchase
Journal:
Marketing Intelligence & Planning
Marketing Intelligence & Planning (1998) 16 (3): 229–235.
Published: 01 June 1998
... to establish in the literature. Consideration of IMC seems unpromising unless the concept itself can be grounded within a psychological perspective of consumer cognition. This paper is an attempt to conceptually explore these concerns. The paper commences with a discussion of broad issues facing contemporary...
Journal Articles
Rapport in telemarketing ‐ mirror, mirror on the call?
Available to Purchase
Journal:
Marketing Intelligence & Planning
Marketing Intelligence & Planning (1998) 16 (1): 12–21.
Published: 01 February 1998
... of social psychology, applied psychology and marketing are reviewed and a programme of research was carried out, comprising an Omnibus to measure the extent of telemarketing experience in the UK population and a study among organisations with in‐house telemarketing facilities to explore the types...
Journal Articles
Discourse analysis: exploring action, function and conflict in social texts
Available to Purchase
Journal:
Marketing Intelligence & Planning
Marketing Intelligence & Planning (1996) 14 (6): 65–68.
Published: 01 November 1996
...Richard Elliott Focuses on discourse analysis, a recent development in social psychological methodology, concerned with how language is used to construct accounts of the social world which are used intentionally in attempts at persuasion and legitimization. Views language as the site...
