... between security concerns, privacy concerns, and repurchase intention. E-satisfaction mediates between security and ease of use (EOU). Practical implications This study reveals the fact that security, EOU, and privacy concerns are the critical determinants that have the most impact on consumer's...

... securely. And there may be some foundation for this: in a recent study of European companies, Zott et al. (2000) found that only 60 per cent of those surveyed explicitly guaranteed the confidentiality of the information supplied by consumers. However, Milne and Boza (1999) concluded that concern...