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Keywords: Team service recovery performance
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Journal Articles
Collective job crafting and team service recovery performance: a moderated mediation mechanism
Available to Purchase
Journal:
Marketing Intelligence & Planning
Marketing Intelligence & Planning (2017) 35 (5): 641–656.
Published: 07 August 2017
... analysis. Findings The data analysis demonstrated the role of team work engagement as a mediator for the positive link between collective job crafting and team service recovery performance. Serving culture was also found to have an interaction effect with collective job crafting in predicting team work...
