... telecommunications regulators, including in Australia, to protect consumers in selecting mobile plans. Design/methodology/approach The authors employed a 2 (unit price disclosed: no, yes)×3 (type size: nine-, 12- and 15-point terms and conditions) full factorial, between-subjects experimental design using...

... Teamwork Telecommunications INFLUENCING CORPORATE DIRECTION: A CASE STUDY FROM BRITISH TELECOM 23 D iscusses how a small team of managers can create change in the attitude of an entire corporation, using management learning tools to give direction. Influencing Corporate Direction: A Case Study from...