... women’s discomfort, PMS here reframes leadership opt-out as a rational act of emotional self-preservation. Design/methodology/approach By reviewing and integrating diverse literatures on gendered emotional labor, leadership identity regulation and resource depletion, the paper develops a conceptual...

... to develop and test a comprehensive model that examined the effects of WPS on adaptive performance through serial mediation of job satisfaction and emotional labor strategies. Design/methodology/approach Using a multi-stage sampling technique, the data is collected from 390 faculty members of the higher...

...Adam D. Weaver; Joseph A. Allen; Rebekka Erks Byrne Purpose Emotional labor is generally seen as a response to organizational display rules, which seek to guide the employee’s emotional expressions in such a way as to benefit the organization – generally by increasing customer satisfaction...