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On-campus accommodation service quality: the mediating role of students' satisfaction on word of mouth

The TQM Journal (2023) 35 (5): 1224–1255.

https://doi.org/10.1108/TQM-03-2022-0092

Published: 23 May 2023

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Journal Articles

Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

Simone Splendiani, Mauro Dini, Francesca Rivetti, Tonino Pencarelli

The TQM Journal (2023) 35 (9): 83–106.

https://doi.org/10.1108/TQM-10-2022-0312

Published: 03 April 2023

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Journal Articles

The impact of digitalization on marketing activities in manufacturing companies

Emanuela Conti, Furio Camillo, Tonino Pencarelli

The TQM Journal (2023) 35 (9): 59–82.

https://doi.org/10.1108/TQM-11-2022-0329

Published: 03 April 2023

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Journal Articles

The importance of food and beverages in wellness experiences: a cross-continental analysis of tourists' perceptions

Fabio Forlani, Mauro Dini, Tonino Pencarelli

British Food Journal (2022) 124 (13): 520–540.

https://doi.org/10.1108/BFJ-05-2022-0430

Published: 24 October 2022

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Journal Articles

Managing brand equity in the brewing sector

Barbara Francioni, Ilaria Curina, Sabrina M. Hegner, Marco Cioppi, Tonino Pencarelli

British Food Journal (2022) 124 (13): 501–519.

https://doi.org/10.1108/BFJ-10-2021-1160

Published: 11 July 2022

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Journal Articles

In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies

Mauro Dini, Simone Splendiani, Laura Bravi, Tonino Pencarelli

The TQM Journal (2022) 34 (7): 94–114.

https://doi.org/10.1108/TQM-08-2021-0230

Published: 13 May 2022

View article titled, In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies

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Journal Articles

Wellness tourism and the components of its offer system: a holistic perspective

Mauro Dini, Tonino Pencarelli

Tourism Review (2022) 77 (2): 394–412.

https://doi.org/10.1108/TR-08-2020-0373

Published: 26 July 2021

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Journal Articles

Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

Linda Gabbianelli, Tonino Pencarelli

The TQM Journal (2024) 36 (9): 280–308.

https://doi.org/10.1108/TQM-12-2019-0308

Published: 19 January 2021

View article titled, Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

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Journal Articles

PDO labels and food preferences: results from a sensory analysis

Elisabetta Savelli, Laura Bravi, Barbara Francioni, Federica Murmura, Tonino Pencarelli

British Food Journal (2021) 123 (3): 1170–1189.

https://doi.org/10.1108/BFJ-05-2020-0435

Published: 13 November 2020

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On-campus accommodation service quality: the mediating role of students' satisfaction on word of mouth

Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

The impact of digitalization on marketing activities in manufacturing companies

The importance of food and beverages in wellness experiences: a cross-continental analysis of tourists' perceptions

Managing brand equity in the brewing sector

In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies

Wellness tourism and the components of its offer system: a holistic perspective

Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

PDO labels and food preferences: results from a sensory analysis

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