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Editorial

Editorial

Steve Thornton
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Libraries, telecentres and cybercafés: An international study of public access information venues

Ricardo Gomez; Rucha Ambikar; Chris Coward
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The efficiency of Estonian central public libraries

Peep Miidla; Konrad Kikas
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Measuring service quality of a public university library in Bangladesh using SERVQUAL

S.M. Zabed Ahmed; Zahid Hossain Shoeb
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Academic library benchmarking in The Netherlands: a comparative study

Henk Voorbij
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Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” example

Bruce Thompson; Martha Kyrillidou; Colleen Cook
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