... for strategic planning purposes. However, the specific objectives are to. Md. Atikuzzaman can be contacted at: atik.iis@nstu.edu.bd User expectations and service quality have been widely studied as key indicators of library effectiveness. Siregar and Syam (2024) found a significant positive...

... 08 2024 22 11 2024 12 09 2025 16 09 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only LibQUAL+® Psychometric integrity Service quality Lavaan Users’ satisfaction University library India University libraries...

...Sana Azhar; Waqar Ahmad Awan; Muhammad Shahid Soroya Purpose The purpose of this study is to examine the perceived, minimum acceptable, and desired service quality of School Libraries in terms of the Affect of Service, Information Control, and as a Place using a unique LibQUAL+® Urdu-translated...

... utilized the Google Maps platform to unveil the user satisfaction and perceptions of service quality in NLI. To the best of our knowledge and research, we believe this is the first study that is centered on any national library, utilizing online reviews as a source of data to evaluate NLI on different...

...Md. Jahangir Alam; Muhammad Mezbah-ul-Islam Purpose The study aims to appraise the impact of service quality dimensions on user satisfaction in Bangladeshi public university libraries using structural equation modeling (SEM). Design/methodology/approach This study developed an SEM method based...

... to survey library users' perceptions of minimum, desired and perceived levels of service quality of university libraries in Bangladesh. The survey accumulated a total of 544 valid responses over a period of two weeks. The means and standard deviations for each service item were computed for the three...

... The result of this study analyzes the service quality of major university libraries in Bangladesh. These findings can be used to identify the strengths and weaknesses of the library services. Originality/value LibQUAL+ has been used mostly in academic libraries in developed countries...

... helped by a volunteer in their library. This clearly identifies that library users are not always aware of who is a volunteer and who is a paid member of staff, which has implications for their assessment of service quality and performance. As people are the key determinant in service quality experience...

... criteria, and shows how they adapted the tools for their projects. Sheila Corrall can be contacted at: scorrall@pitt.edu 14 05 2017 30 06 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Academic libraries Service quality...

...Maria Helena Vinagre; Leonor Gaspar Pinto; Paula Ochôa Purpose This paper aims to deepen the concept of service quality in digital libraries based on the analysis of the Digital Library Service Quality Model (adapted from Zeithaml, Parasuraman and Malhotra) and a multiple‐item scale (dlQUAL scale...

...Colleen Cook; Fred Heath; Bruce Thompson; Duane Webster The LibQUAL+^TM instrument derives from the Gap Theory of Service Quality, and the SERVQUAL instrument. Grounded in the constructs of discrepancy theory, the SERVQUAL protocol itself, is anchored by a singular precept: through...

... the library than poor students. © MCB UP Limited 2002 University libraries Service quality Assessing outcomes or impacts of academic library services is generally regarded as problematic. While the library is recognised as an integral part of any significant academic institution, it has...

.... Statistics shown below cover the January to March period over the past three years. © MCB UP Limited 2002 Qualitative techniques Service quality Academic libraries How have things changed as far as getting information in the past five years? We never have to go to the library...

...Gwyneth H. Crowley; Charles L. Gilreath Pencil‐and‐paper surveys can provide useful information about user perceptions of service quality in libraries, but qualitative methods must be used to gain more precise understanding of problem areas. Texas A&M University Libraries conducted focus group...

... Web page. Respondents were asked to characterize their satisfaction level with library services and resources on a six‐point Likert scale from high satisfaction to low satisfaction or no opinion. © MCB UP Limited 2002 University libraries Service quality Case studies Washington...

.... © MCB UP Limited 2002 Library services Public libraries Customer service Service quality Perceptions rule the universe – Bene Gesserit Saying (Herbert and Anderson, 1999, p. 326). Apart from the data derived from the LibQUAL+™ project, participation in LibQUAL+™ provides...

...Judith A. Sessions; Alex Schenck; Aaron K. Shrimplin This case study presents data generated from Miami University Libraries’ participation in LibQUAL+™ 2000‐2001, a national service quality survey for libraries. Miami’s data are analyzed through a series of questions to identify client service...

... Assessment Strategic planning Service quality Academic libraries Washburn University is a municipal university with an enrollment of approximately 6,200 students and a full‐time faculty of 250. It is a Carnegie Master’s University I with broad‐based liberal arts and professional education programs...

... to confirm previously identified areas that needed attention as well as areas of strength within the library. © MCB UP Limited 2002 University libraries Assessment Strategic planning Resource management Service quality Clemson University is the land grant university of the state...

... with research library colleagues to find more effective ways to measure service quality in research libraries. The overall goals of the LibQUAL+™ project: “to establish a library service quality assessment program at ARL; to develop Web‐based tools for assessing library service quality; to develop mechanisms...