Organizational Development at Pilkington Available to Purchase

Pilkington Brothers is by any token a highly successful manufacturing company. From its centre in St Helens, Lancashire, this 150‐year old glass company has in the past few decades expanded very rapidly. It is now a large and complex international business. Pilkington have plants in Canada, Australia, India, South Africa, Mexico, Argentina, New Zealand, and Sweden. The company is a technological pace‐setter. Glass manufacturers the world over use Pilkington‐developed processes on licence. Although still essentially glass‐producers, Pilkington have by expansion, acquisition and merger, diversified into optical glass, fibreglass, and toughened vehicle‐glass, for example. What is more, this family firm seems to have managed the process of ‘going public’ with a great deal of skill. It survived the bitter and damaging strike of 1970 emerging two years later with improved profitability. Future prospects are to all appearances excellent. Pilkington always enjoyed, and still enjoys, amongst their own employees at every level and widely amongst the British public, a high reputation as employers who treat their employees with decency and consideration, and as pioneers of modern management techniques. The strike, by common consent, certainly tarnished that image, but it still persists strongly, especially in St Helens. Certainly, senior managers of the company strive honestly and vigorously to restore and to maintain the company's reputation.