A Strategy for the Redesign of Work

The Summer 1972 issue of Personnel Review contained an article by Enid Mumford setting out a framework for analysing job satisfaction. This article presented a theoretical and practical approach for evaluating and measuring job satisfaction, together with a definition which equated job satisfaction with the fit between what an employee was seeking from work and what he was receiving or, in other words, the fit between job needs and expectations and the requirements of the job. This analytical framework has since been used extensively in industrial and commercial organizations as a means for assisting the design of the human part of computer systems. The method has been used in the following way.