A Job Satisfaction Study in HM Customs and Excise: A Participative Approach to Research Management and A Contingency Approach to Research Design Available to Purchase

In recent years there has been a growing tendency for researchers and consultants in the field of job satisfaction to push for particular approaches to, and techniques for, diagnosis and problem‐solving. In particular there has been a move away from the approach adopted by Herzberg and Maslow, where the researcher attempts to define and measure the precise nature and components of job satisfaction for a passive group of subjects. This has been somewhat superseded by the action research/interventionist approach where the researcher works directly with the group concerned, encouraging them to define and move towards their own strategy for change.