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Keywords: BPO
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Journal Articles
Insecurity and turnover as robots take charge: impact of neuroticism and change-related uncertainty
Available to Purchase
Journal:
Personnel Review
Personnel Review (2022) 51 (1): 21–39.
Published: 19 January 2021
...Pushpendra Priyadarshi; Rajesh Premchandran Purpose Data were collected using a survey questionnaire of 379 participants from business process outsourcing (BPO) organizations affected by robotic process automation (RPA). Structural equation modelling and hierarchical regression analysis were used...
