...’ evaluations of employees’ collective efficacy are positively related to employees’ (a) general performance and the three sub-performance facets: (b) quality, (c) innovation and (d) efficiency. The current study presents a model that provides a framework for predicting the quality, innovation...

.... Findings The results revealed that SWCs and collective efficacy at the group level had significantly positive effects on collective efficacy and service-oriented OCB, respectively. Task-oriented work characteristics had positive effects on self-efficacy and thus on individual level service-oriented OCB...