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Keywords: Customer relationship performance
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Journal Articles
Journal:
Personnel Review
Personnel Review (2023) 52 (8): 2048–2069.
Published: 17 April 2023
... personality in predicting collective job crafting, which in turn influences sales teams’ customer relationship performance and financial performance. Design/methodology/approach Data were collected from 481 sales employees and 64 sales managers from 64 sales departments of tour companies. These multi...
