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Keywords: Customer services quality
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Journal Articles
Service quality and turnover intentions as perceived by employees: Antecedents and consequences
Available to Purchase
Journal:
Personnel Review
Personnel Review (2011) 40 (2): 205–221.
Published: 08 February 2011
... Service industries Customer services quality Employee turnover Management roles Perception Norway Employees in service organizations are crucial in the building of service excellence. Ultimately, the success of service organizations often depends upon the performance of its frontline...
