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Keywords: Customers
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Journal Articles
Journal:
Personnel Review
Personnel Review (2004) 33 (3): 351–372.
Published: 01 June 2004
...Jonathon R.B. Halbesleben; M. Ronald Buckley This paper discusses the role that customers play as human resources in service‐based organizations. These involve situations where a customer replaces a more traditional employee (ATMs, self‐serve gas stations), or situations where the customer serves...
Journal Articles
Journal:
Personnel Review
Personnel Review (2000) 29 (1): 115–119.
Published: 01 February 2000
...Thomas Goh © MCB UP Limited 2000 --> Information Knowledge workers Wealth Customers The Industrial Age is over. The Information Age that replaces it creates wealth in a radically different way and has sidelined capital and labour as the main currency of business. Fuelled...
